Legal notice
Dealer:Ann Fragrance
Representative Officer:Ann Fragrance Co., Ltd.
location:150-0001, 3rd Floor, Prosper Aoyama, 5-48-3 Jingumae, Shibuya-ku, Tokyo
email address:info@annfragrance.com
Homepage URL:http://www.annfragrance.com
About sales of products
Product delivery time
Products on sale after your order will usually be shipped within 1-3 days except for holidays. During the busy period, the year -end and New Year holidays, and the Bon Festival, it may take some time.
* If you order a reserved item, you will be contacted again at the time of arrival and then shipped.
The delivery method is to be delivered (major transportation company). The delivery date and time cannot be specified.
Handling of defective products
If the product arrives at hand, please check whether it is damaged immediately.
If there is any damage during delivery or mistakes during delivery, please contact us within 7 days after the product arrives.
Up to info@annfragrance.com, you can specify your name, contact information, product name, details (failure points, mistakes, mistakes, etc.), and after receiving the reply email after receiving the email.
Please return by cash on delivery within 7 days.
We will repair or replace the delivery fee at our expense.
If it is not possible to repair it, or if it cannot be replaced, such as sold out, discontinued product, limited items, etc., we will return the product at the delivery fee.
We will refund the product price.
In addition, we cannot accept any returns or exchanges of products for customer's convenience.
Please note that returns and exchanges cannot be accepted in the following cases.
- Products that have been over 8 days after the product arrives
- Products that you have used once
- Products that are damaged and dirty by customers
- Products processed and repaired by customers
- If accessories such as product boxes, tags, instructions, etc. are dirty, damaged, or lost
About returned goods
<Cancellation, return, etc. due to customer's convenience>
In principle, we do not accept returns or cancellations of products.
In the unlikely event that the delivered product is a defective product or a product that is different from the order, we will respond promptly, so please contact info@annfragrance.com.
Cooling -off is a system applied to door -to -door sales. Cooling -off is not required for mail order. Please note that this site does not apply a cooling -off system for mail order from customers.
Regarding the color and texture of the product, the color and texture of the product, the colors used on the screen depending on the OS and browser versions.
The color of the actual product may be slightly different. note that.
Payment method and payment time
You can use the payment method below.
For more information, see the page about the shipping cost and payment method.
・ Credit card
VISA, Master, American Express, JCB cards are available.
After confirming your order, we will ship within 3 days in principle.
・ Device payment
Amazon Payy is available.
- Consumption tax (10%)
- Shipping (For details, see the ONLINE SHOP usage guide.)
Application expiration date
Please receive within one week after shipping the product.
If there is no receipt within one week, we may refuse the next use. Please note in advance. In the case of re -shipment, we will add a round -trip fare.
others
This shop uses an online shop server provided by SHOPIFY.
The transmission form protects the communication between the server and the personal computer used by the customer, and
It is compatible with SSL (Secure Sockets Layer) that does not look into the information when inputting.
