ONLINESHOP usage guide

Order

When you press the "Add to Cart" button on the product details screen, the product will be added to your shopping cart. If you wish to continue selecting products, please press the "Continue Shopping" button and enjoy shopping. If you would like to proceed to the purchase page, please first press the "Buy Now" button and select your payment method, or select the cart icon in the upper right corner and press the "Proceed to Purchase" button. If you have already registered as a member, please log in; if you are another customer, please enter your customer information. Once the order procedure is completed, an "Order Confirmation Email" will be automatically sent to the registered email address, so please check it.



*Note: - When you add an item to your cart, you do not guarantee that item. Please note that the product will be secured at the same time as the purchase process.
・For members, please be sure to "log out" after using the service from the perspective of protecting personal information.
・If you do not receive an order confirmation email, please check the email reception settings on your device.

payment method

・Amazonpay
・Credit card (VISA/MasterCard/AMEX/JCB)
*Precautions when using
・When using a credit card, the card must be in your name. Please note that the information used by credit cards will be strictly managed by our company.

delivery

Shipping fee: 500 yen

Estimated delivery date

Order by 16:00 → Shipping on the same day
Orders placed after 16:00 → shipped the next day Orders placed on a regular holiday (Wednesday) → shipped the next business day

The product will arrive the day after it is shipped.
*Depending on your area, it may take more days. (Hokkaido, Kyushu region, Okinawa, etc.)
*Delivery may be delayed due to natural disasters, bad weather, etc.

Specify delivery address

Your ordered product will be delivered by Yamato Transport to the address you specified on the delivery address input screen. (Delivery destination is only within Japan, not to PO Boxes). Only one delivery address can be specified for each order. You cannot specify multiple delivery addresses at once.

*Note: We are not responsible for any damage or loss of products during shipping.
If the customer does not receive the ordered item due to the customer's convenience, if the delivery company does not receive the item even after the storage period has passed, or if the item is not delivered due to any other reason attributable to the customer, at that time We will cancel it.

Returns/Exchanges

If you would like to return or exchange a product, please contact us within 7 days of receiving the product. At that time, we ask that you explain the condition of the item when it arrived and attach a photo that shows the condition.

If we confirm that the product is initially defective or that you have received a product different from the one you ordered, we will exchange it for a non-defective product. We apologize for the inconvenience. We will continue to improve the initial defects, so we apologize for any inconvenience. Please note that in this case, we will bear the shipping costs.
For inquiries, please contact us here
*Please note that we cannot accept exchanges if any of the following apply.
・If more than 8 days have passed since the product arrived. ・If the product shows signs of being used. ・If some parts or accessories are missing when returning the product.