Reservation method
- About booking on the day
- We can confirm the availability on the day on Instagram DM. Please feel free to contact us. * Depending on the reservation status, we recommend that you make a reservation because it may be difficult to provide information on the day.
Ann Fragrance Instagram
Ann Fragrance asakusa Instagram
- I will not receive the reservation confirmation email
- If you do not receive the reservation confirmation email, please bring a screenshot on the reservation completion screen displayed at the time of reservation.
* The page with the following is the reservation completion screen.
・ Reservation completion screen
・ Reservation date and time
·full name
·email address
· telephone number
・ Number of visitors
* Screenshots on other pages cannot be used as confirmation. If you do not have a confirmed email or a screenshot on the reservation completion screen, please refer to the common question "How to check the reservation".
- How to confirm the reservation
- Please check the reservation confirmed email or the reservation completion screen displayed at the time of reservation.
If neither above is at hand, please check your reservation information from the following URL.
Reservation information Inquiry form
- Email reception setting
- Please check the reception settings of the registered email at the time of booking. The following regulations may not be able to receive emails.
・ E -mail regulation with URL
・ E -mail regulation from a personal computer
・ Spoofing regulation
In addition, if you receive an address -specified and reception of "info@annfragrance.com", you will be able to receive it.
* Mobile phones and smartphones may have the above regulations set in the initial settings at the time of purchase. Please check the guidance of each manufacturer for the setting method of various terminals.
au reception list settings
docomo reception list settings
SoftBank reception list settings
* If you cancel or change the reservation many times, you may not be able to make a reservation. note that.
- Changed date and time of reservation
- The date and time of the reservation cannot be changed. We are asking you to cancel and make a reservation for a new date and time again. For the cancellation method of reservations, please refer to the following frequently asked questions, "It seems to be delayed to the reservation time".
- It seems to be late for the reservation time
- Please be careful. If it is significantly delayed, please cancel.
Click here for cancellation
* Proposal after cancellation
[Make a reservation on the day]
We can confirm the availability on the day on Instagram DM.
Please feel free to contact us.
Ann Fragrance Instagram
Ann Fragrance asakusa Instagram
[Make a reservation on another day]
Regarding another day, we accept reservations on the web.
Click here to make a reservation- I want to change the number of reserved people
- Please tell us for the change in the number of people to produce at the reception on the day. If the number of people increases significantly, we may ask you to change the time. If the number of people decreases, you can use it without changing the time.
- The date and time of the WEB reservation is full and I want to wait for cancellation
- Cancellation may occur. If you want to confirm the availability of the day, please refer to the frequently asked questions "Reservation on the day".
About Atelier Ann
- What is a fabric mist?
- Fabric mist is an item that can incorporate "scent" into everyday life with one push. In addition to clothes, spray on curtains, pillowcases, etc. that are difficult to wash, and enjoy your own scent.
* Because it is not a perfume, it cannot be used directly on the scalp.
- How long will the scent last?
- The fabric mist depends on the combination of blends, but the scent lasts for about 4 to 8 hours. The sustainability of the scent changes depending on the amount of spray and the environment, so it is a duration of a guide. Also, if you have any requests such as wanting to make the scent stronger or weak, please feel free to contact the compounder.
- Is the color of the liquid attached to clothes?
- Basically, there is no color, but please use it at 20-30cm away from the object during spraying. In addition, those after the long period of time after purchase will change, so please use it as soon as possible.
- About the name of the scent
- ・ What is the name of the scent?
Please name the scent that you have created. Paste the label with the name printed on the fabric mist bottle. At that time, the language that can be used is as follows.
Supported language: English, Korean, numbers, symbols
・ I want to change the name of the label
When creating a fabric mist, fill out the name of the label on paper. We will create a label with the characters and spelling you have filled in, so check that there is no mistake in filling in, and mix.TeacherPlease give it to me. In addition, we have you cooperate with our customers to confirm after labeling to prevent mistakes on our shop. If there is an error, we will correct it immediately.
- One person, how many books can you create on the day?
- The production time is 50 minutes. Therefore, two or three productions in time are a guide. If two or more are produced, please tell the compounder at the reception.
- Is there a gift wrapping?
- The product will be handed out in all dedicated shop bags. There is no separate gift packaging. note that.
- I want you to reproduce your favorite scent
- Annn Fragrance originals specialized for Japanese are blended with established scents to produce the scent of customers only. We are very sorry, but please note that we cannot accept the scent of existing products for the reason.
- How many months can I use it?
- If you push 10 a day, you can use it for about 2 months.
* There is no expiration date, but the oxidation progresses over time and the scent changes. As it is a size that is easy to use, please enjoy the "fresh scent" that Ann Fragrance is particular about.
- Is there a compatibility of the scent?
- No matter how combined, we calculate the scent to create a wonderful scent. Please choose the scent with emphasis on sensitivity and mood without being distracted by compatibility.
environment
- Where is the atelier?
-
Atelier Ann Harajuku
3-31-17 Jingumae, Shibuya-ku, Tokyo Villa Rosa101
9 minutes walk from Ginza Line "Gaienmae" station
Chiyoda Line / Fukutoshin Line "Meiji Jingumae" station 10 minutes walk
10 minutes walk from "Omotesando" station "Omotesando" station
11 minutes walk from "Kitasando" station on the Fukutoshin Line
12 minutes walk from Harajuku Station on the Yamanote LineAtelier Ann Asakusa
2-32-10 Asakusa, Taito-ku, Tokyo Yamazaki Building 101
6 minutes walk from "Asakusa Station" on the Tobu Isesaki Line
7 minutes walk from "Asakusa Station" on the Tokyu Metro Ginza Line
10 minutes walk from "Asakusa Station" on the Toei Asakusa Line
* 2 minutes walk from Sensoji Tenmon - Map
- payment method
- Cash, credit card (VISA/MasterCard (R)/JCB/Americanexpress/DinersClub), transportation electronic money, ID, QR payment, QuicPay, Applepay, PayPay, paypay
- Can I bring food and drink?
- We refuse to bring in food and drink with a strong smell. Also, please refrain from eating and drinking at the atelier.
- Do you put a stroller or wheelchair in the atelier?
- Of course you can guide you. There is a step at the entrance of the apartment. Please do not hesitate to tell us that the staff will help you.
Click here for inquiries
- Is there a parking lot?
- There is no parking lot. Please use the nearby coin parking.
- About infectious disease measures
- ・ In the atelier, both staff and customers are asking for masks.
・ Alcohol disinfecting spray and temperature inspection are installed near the store entrance.
We ask for the cooperation of disinfection and temperature inspection.
・ The inside of the store is constantly ventilating.
・ The equipment used by customers is thoroughly removed.
・ The scent is made through the acrylic board.
If you have difficulty hearing the voice of the staff, please feel free to tell us.
・ We may refuse to visit the store for customers who are not in good physical condition or those who have cough and fever symptoms.
- I can't speak Japanese
- Please be assured that you can serve customers using English.
- Can I ship overseas?
- It is not possible to ship overseas because it corresponds to air dangerous goods.
Exchanging returns
- The spray part was broken
- I am very sorry. I will exchange it.
Please contact us or contact Instagram DM.
- Can I return or refund?
- We are very sorry, but we do not respond to returns or refunds.
At the formulation stage, we will repeat the healing to the customer and adjust the fragrance ratio in detail, so if you have any requests for fragrance, please feel free to tell the compounder on the way.
