How to make a reservation
- About same-day reservations
- Separately from the web, we have a same-day slot available.
To check availability on the day, please send us a DM on Instagram. Please feel free to contact us.
ann fragrance Instagram
- I did not receive the reservation confirmation email
- If you do not receive a reservation confirmation email, please bring a screenshot of the reservation completion screen displayed at the time of reservation.
*The page with the following information is the reservation completion screen. ・Reservation completion screen ・Reservation date and time ・Name ・Email address ・Telephone number ・Number of visitors *Screenshots of other pages cannot be used as confirmation. If you do not have the confirmation email or a screenshot of the reservation completion screen, please refer to the FAQ "How to confirm your reservation."
- How to confirm your reservation
- Please check your reservation confirmation email or the reservation completion screen displayed at the time of reservation.
If you do not have either of the above, please check your reservation information from the URL below.
Reservation information inquiry form
- Email reception settings
- Please check the email reception settings you registered at the time of reservation. Due to the following regulations, you may not be able to receive emails.
・Restrictions on e-mails with URLs ・Regulations on e-mails from PCs ・Restrictions on spoofing You can also receive emails by setting "email@example.com" to receive addresses or domains.
*Mobile phones and smartphones may have the above restrictions set in their initial settings at the time of purchase. For information on how to set up various devices, please check the instructions provided by each manufacturer.
au reception list settings
docomo reception list settings
Softbank reception list settings
*If you repeatedly cancel or change your reservation, we may not accept your reservation. note that.
- Change reservation date and time
- You cannot change the date and time of your reservation. We ask that you cancel and make a new reservation for a new date and time. For information on how to cancel your reservation, please refer to the FAQ "I'm running late for my reservation" below.
- I'm going to be late for my reservation
- Please take care when coming. If there is a significant delay, please cancel your order.
Click here to cancel
*Suggestions after cancellation [Make a reservation on the day]
To check availability on the day, please send us a DM on Instagram.
Please feel free to contact us.
ann fragrance Instagram
[Make a reservation for another day]
For other days, we accept reservations online.
Click here to make a reservation
- I want to change the number of people in my reservation.
- If you would like to change the number of people involved in the production, please let us know at the reception on the day. We may ask you to change the time only if the number of people increases significantly. In addition, if the number of people decreases, you can use the service without changing the time.
- The date and time I want to make a reservation online is fully booked and I would like to wait for cancellation.
- There may be cancellations. If you would like to check availability on the day, please refer to the FAQ "About same-day reservations".
About Atelier ann
- What is fabric mist
- Fabric mist is an item that allows you to incorporate "fragrance" into your daily life with just one push. In addition to clothes, spray it on curtains, pillowcases, etc. that are difficult to wash, and enjoy your unique scent.
*Since it is not a perfume, it cannot be used directly on the scalp.
- How long does the scent last?
- The scent of fabric mist lasts for about 4 to 8 hours, depending on the combination of blends. The duration of the scent will vary depending on the amount sprayed and the environment, so this is an approximate duration.
- Will the color of the liquid get on my clothes?
- Basically, it will not be colored, but in rare cases it may stain. When spraying, please keep a distance of 20-30cm from the object. Also, if a long period of time has passed since purchase, the condition of the contents may change, so please use it as soon as possible.
- About scent names
- ・What is the name of the scent? We will ask the customer to name the scent they created. Finish by attaching a label with the name printed onto the fabric mist bottle. In this case, the languages that can be used are as follows.
Supported languages: English, Korean, numbers
・I would like to change the name of the label When creating the fabric mist, please write the name of the label on paper. We will create a label using the characters and spelling you entered, so please check that there are no errors in the information before handing it to the perfumer. In addition, to prevent mistakes on our part, we ask our customers to help us confirm the labels after they are created. If there are any errors, we will correct them immediately.
- How many pieces can one person make on the day?
- The production time is 50 minutes. Therefore, we aim to produce 2 to 3 pieces within the given time. If you are producing more than one bottle, please inform the perfumer at the time of reception.
- Do you have gift wrapping available?
- All products will be delivered in special shop bags. Separate gift wrapping is not available. note that.
- I want to recreate my favorite scent
- We create a scent just for you by blending the established scents of Ann Fragrance, which specializes in Japanese people. We apologize for the inconvenience, but please note that due to the reasons mentioned above, we are unable to accept requests to create scents for existing products.
- How many months can I use it?
- If you push 10 times a day, you can use it for about 2 months.
*There is no expiration date, but oxidation progresses over time and the scent changes. The size is easy to use, so please enjoy the "fresh scent" that Ann Fragrance is particular about.
- Where is the atelier located?
- VILLA ROSA Room 101, 3-31-17 Jingumae, Shibuya-ku, Tokyo 9 minutes walk from Gaienmae station on the Ginza line 10 minutes walk from Omotesando station on the Hanzomon, Ginza and Chiyoda lines 11 minutes walk from Kitasando station on the Fukutoshin line Yamate 12 minutes walk from Harajuku station on the line
- payment method
- Cash, credit card (Visa/Mastercard(R)/JCB/AmericanExpress/DinersClub), transportation electronic money, iD, QR payment, QUICPay, ApplePay, UnionPay, PayPay
- Can I bring in food and drinks?
- We do not allow opened items or food or drinks with strong odors to be brought into the venue. Please also refrain from eating or drinking in the atelier.
- Can I enter the atelier with a stroller or wheelchair?
- Of course we can guide you. There is a step at the entrance to the apartment. Our staff will be happy to assist you, so please feel free to let us know.
- Is there a parking lot
- There is no parking lot. Please use nearby coin parking.
- Regarding infectious disease countermeasures
- ・We ask that both staff and customers wear masks inside the atelier.
・Alcohol disinfectant spray and temperature checkers are installed near the store entrance.
We ask for your cooperation in disinfecting and taking your temperature.
・The store will be ventilated for about 10 minutes every hour.
・Equipments used by customers are thoroughly disinfected.
・Fragrance creation is done through an acrylic board.
If you have difficulty hearing the voice of our staff, please feel free to let us know.
・Customers who are not feeling well or exhibiting symptoms of cough or fever may be refused entry.
- Spray part broke
- I am very sorry. We will exchange it.
Please contact us by contacting us or DMing us on Instagram.